Frequently Asked Questions

Everything you need to know about bringing luxury home.

What is the typical shipping timeframe for furniture?

Standard furniture orders are processed within 3-5 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.

Do you offer White Glove Delivery services?

Yes, we offer White Glove Delivery for an additional fee. This includes room-of-choice placement, professional assembly, and removal of all packaging materials.

What is your return policy for home decor?

We accept returns on most home decor items within 30 days of delivery, provided they are in original condition and packaging. Please note that custom-made furniture is final sale.

Are your textiles and linens OEKO-TEX certified?

The majority of our bedding and bath collections are OEKO-TEX Standard 100 certified, ensuring they are free from harmful chemicals and safe for your home.

How can I track my order status?

Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's portal to monitor your shipment in real-time.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible financing options through Affirm to help you create your dream home on your own schedule.